We were talking with someone the other week about emotive branding and they said, “Sounds great for consumer brands, but I can’t see it working for a B2B brand.”
Well, we begged to differ!
Indeed, we believe B2B brands have tremendous opportunitites to differentiate and grow their businesses based on an emotive proposition.
Note that we didn’t say an “emotional” proposition.
Through “emotive” propositions we talk about B2B brands that reach out to people in a way that not only makes them think, but makes them feel something memorably satisfying.
Emotive branding is about digging deep into a B2B brand’s products and services and finding emotional connections to the needs, beliefs, interests and aspirations of people.
It is about aiming for a meaningful outcome from your commerical endeavours; and recognizing that when you touch people in meaningful ways, they pay you back.
Your employees work with greater purpose and get more satisfation from their work. Your customers become more loyal, spend more money with your firm and recommend your brand to their peers. Your supply and distibution chains become more responsive to your needs.
Emotive branding isn’t about creating “emotional” advertising that gets people all misty-eyed about your widgets.
Rather, it is about conveying the meaning and evoking the emotions that draw people closer to you — and set you further apart from your competition.
Here are five additional reasons why B2B brands should actively pursue emotive branding:
1. Business audiences wake up as humans — From the CFO to the loading dock manager to the sales person to the receptionist, everyone in your business wakes up as a living, breathing member of the human race; a race as driven by the way they feel about things as anything else. By marrying your rational message to distinct meaning and feelings, you connect to people on a human level (and, as you well know, people like to be treated that was.
2. B2B brands desperately need ways to differentiate themselves — Widgets easily blur into other widgets. It is increasingly difficult to differentiate on a product or service level as competitiors find it easy to quickly duplicate innovation. So, where can B2B brands effectively differentiate? We think it’s by connecting to people on a higher level through meaning and feelings
3. Engaging employees is vital for B2B brands — In many B2B scenarios it is the firm’s own employees who develop, produce, market and service their offerings. Creating a sense of common purpose, motivating people to work effectively, encouraging them to be innovative and promoting a spirit of collaboration are important cornerstones for such a B2B enterprise. Emotive branding provides these cornerstones by creating a sense of purpose and direction in a humanizing and welcome way
4. B2B brands enjoy many deep brand moments — B2B customer meetings and trade shows are deep brand moments which give B2B brands wonderful opportunities to convey their unique meaning and evoke their special feelings. Emotive branding offers interesting tools that help B2B professionals reconfigure, reshape, refine and enhance these brand moments in often surprisingly subtle yet powerfully meaningful way.
5. There’s proof in the pudding — All of us a Emotive Brand have B2B experience (as well as consumer). We’ve applied to the principles of emotive branding in a number of B2B scenarios, including for a leading technology company, a corporate law firm and a professional alumni association.
Looking to set your B2B brand apart by connecting meaningfully to people and distancing yourself from the competition? Emotive Branding is your answer.
Emotive Brand is a brand strategy firm.
Originally published at blog.emotivebrand.com.