Navigating Between Good and Bad Failure

Silicon Valley loves the idea of failure. In the world of tech startups, messing up is practically a religion. People wield that Samuel Beckett quote — try again, fail again, fail better — like it’s a Louisville Slugger.

As Adrian Daub writes, “People take jobs and lose them, and go on to a new job. People create products that no one likes, and go on to create another product. People back companies that get investigated by the SEC, and go on to back other companies. In Silicon Valley, it seems, there is no such thing as a negative experience.”

But the thing is, not all types of failures are treated equal. A wholesale embrace of failure misses the point. From our point of view, there’s a big difference between good failure and bad failure.

Good Failure: Ideas and Experiments

These types of errors — pushing a visual identity too far, leading with language that’s too bold — never feel like true failures, because they are all in greater service of the work. Each failure helps define the parameters a little more. It’s our job to push the imagination and expectations of a client. As it goes, you can always reign something in. The worst thing we could hear is, “This feels a little too safe.”

In brainstorms, in pitch meetings, and in workshops you need bad ideas to help shape what’s truly good. It’s almost like negative architecture or sculpture. Sometimes you build by taking away everything that doesn’t fit.

As Steve Portigal says in his great talk, “In design and in brainstorming, deliberately seeking out bad ideas is a powerful way to unlock creativity. Generating bad ideas can reveal our assumptions about the difference between bad and good, and often seemingly bad ideas turn out to be good ones.”

Establishing a culture where you feel free to fail is key. When you’re in generation mode, you need a loose enough space for jokes, puns, bad taglines, jingles, and wacky suggestions — because often the right idea is hiding just behind your strangest impulse. It’s the classic “no idea is a bad idea” maxim. Under the right conditions, it’s absolutely true.

Bad Failure: People and Processes

When an idea fails, you head back to the drawing board. But as Dean Brenner points out, company-wide communication failures disrupt businesses on a fundamental level. It leads to a “lack of focus, failure of purpose, lack of innovation, drop in morale, and eventually, a loss of credibility.”

Contained Chaos

As author Michael Chabon says, “Because I believe in failure; only failure rings true. Our greatest duty as artists and as humans is to pay attention to our failures, to break them down, study the tapes, conduct the postmortem, pore over the finds; to learn from our mistakes.”

Here’s to good failure, bad ideas, and all the mistakes in-between.

Emotive Brand is a brand strategy and design agency in Oakland, California.

Originally published at https://www.emotivebrand.com on August 25, 2020.

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